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Clubz^SM Features

Electronic Enrollment
	Intuitive enrollment workflow captures all required data elements
		Contact info including mobile phone and email
		Emergency contact
		Employer
		Referring member
		Driver’s license or alternate ID
	Contract and promotion rules ensure members are enrolled into the appropriate agreement based on
		Age
		Relationship to primary or paying member
		Employer
		Home club
		Network clubs
	Corporate promotions automatically apply eligible discounts and/or subsidies
	Prorations and promotions are calculated and applied automatically
	Electronic signature capture
	Digital contract storage and retrieval
	Contract approval process incorporated into workflow
Automated Billing and Returns Management
	Billing is executed automatically at night on the day(s) you choose
	POS settlement is executed automatically nightly for all stations
	Automated email notifications apprise you of billing and POS settlement amounts
	Returns and resubmits are updated automatically to member accounts along with applicable fees
	Returns management page enables returned items to be researched and easily resubmitted for payment
Front Desk Check-in
	Barcode or name lookup
	Member picture with key membership details
	Automated member alerts with workflows
	Guest enrollment and check-in
	Review and recall recent check-ins
	Enable member service functions (freezes, changes, etc.)
	Enable scheduling and session redemption
Point of Sale
	Touchscreen-compatible with configurable buttons and layout
	Integrated credit card processing with automated settlement
	Integrated inventory management
	Member picture with key membership details
	Guest enrollment
	Enable member service functions (freezes, changes, etc.)
	Stored POS credit card for members and prospects
	Tender methods can be designated by station:
		Cash
		Check
		Credit Card
		On Account
		Gift Card
		Club Credit
Member Services
	Business rules enforces automatically
	Restrict user access based on security profile
	Member freezes and reactivations can be scheduled to occur automatically
	Schedule cancelations with applicable notice period and cancel fees
	Contract changes with all pro rata refunds and charges calculated automatically
	Billing account changes
	Manage member services – lockers, towel fees, etc.
	Contract change history and comprehensive audit trail
Fitness Management
	Set up and manage session packages and classes
	Schedule instructor workshifts and classes
	Automated revenue deferral and recognition
	Enable simultaneous or exclusive scheduling for sessions or facilities
	Session redemption with electronic signature eliminates cumbersome log books and reduces fraud
	Detailed session history maintained for members and prospects
Payment Processing
	Competitive rates with value-add services
	Clubz^SM is seamlessly integrated with our processing center
	Automated processes for billing and POS settlement
	Real-time online reporting with 24/7 access
	Print or export report data for analysis
	Proprietary exceptions and resubmit handling
Comprehensive Reporting – Over 100 Standard Reports
	Accounting
		Accounts Receivable
		General Ledger Exports
		Revenue and EFT
		Balancing and Cash Summary
		Bad Debt and Debit/Credit Memos
		POS Activity
		Payments and Returns
	Back Office
		Audit Details
		Contract Changes
		Freezes and Cancelations
		Manager Day Close
		Member Check-ins
		Pending Transactions
	Sales
		Enrollments
		Renewals
		Salesperson Revenue
		Discounted Enrollments
		Alarmed Contracts
		Contract Status
	Fitness
		PT Session Sales
		Outstanding PT Sessions
		Sessions Trained
		Returned Sessions
		Scheduled Programs
	Retention
		Cancelations
		PIF Renewal Lists
		Usage and Low Usage
		Corporate Members and Usage
		Member Counts and Attrition
	Security
		Users
		Login Audits
		Security Groups

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