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Overview
Customer Relationship Management: QCRM
Club Management Solutions: QClub
Compensation Management
Solution: QComp
Online Enrollment
QCommunicate
(Member Portal)
Business Intelligence

Issue Management

Resolve issues efficiently by leveraging the case management capability. This allows you to track issues filed by prospects, members, club personnel, etc… and track their progression until resolved. You can configure acceptable response times with automated escalation paths for each type of issue.

Track Any Issue From Beginning to End
Define Categories, Priorities, and Escalation Paths for All Case Types
Assign to Individuals or Share Case Loads by Team
User Defined Screens and Unlimited Defined Fields
Configure Escalations for Missed Service Levels to Management via Cell Phone, Email, SMS, etc…
Workflow Automation Allows You to Trigger Actions, To Do’s, Outreach, etc… Based Upon Any Trigger

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